Call Center Agent - language English-French (DE-DS), location Mannheim

Who we are

At Roche, about 80,000 people across 150 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity, and on seeing each other’s differences as an advantage. To innovate healthcare, Roche has ambitious plans to keep learning and growing – and is seeking people who have the same goals for themselves.

The Position

As a member of our multilingual Customer Service Center you are the primary contact person for our clients of the North-West Europe regions. You consult our target groups patients, pharmacies and doctors surgeries in compliance of the existing service level agreements.

Content of your activity is the qualified treatment and response of applications and marketing orientated requests for Diabetes and Coagulations Management. For all functional topics you will get a sophisticated job training. Further jobs of your activities will be the handling and documentation of customer complaints according internal and external guidelines.

Who you are

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point.